We've all had the 'shoe shop experience'.
Unhelpful staff who can't be bothered to serve you.
"We've only got what's on display."
"No, I don't need to check the stock room, we haven't got any size eights."
So we buy a pair and make a mental note never to come back.
Think about that in the context of a business pitch.
If you were in charge of the budget, would you want to spend it on a team
that seems miserable?
Argumentative?
Insincere?
Of course not.
The pitching doesn't stop, even after you've won the work.
You have to put even more effort it, to show you're proud to working on the
account.
All those promises you made at pitch time - you need to keep them.
Size 12, extra wide fitting, if you're interested